Shipping Policy

Last Updated: September 7, 2026

Thanks for ordering from Common Friends Coffee! We roast and pack our coffee in Chicago and do our best to get every order out the door fresh and on its way to you as quickly as possible.

Order Processing

Most orders are processed and shipped within 1–3 business days. Because we roast coffee in small batches, some orders may require additional time to ensure your coffee is freshly roasted.

Orders placed on weekends or holidays will generally begin processing on the next business day.

U.S. Shipping

We ship throughout the United States using available carriers including USPS and UPS.

Shipping rates and available services are calculated at checkout based on your delivery address, package size, weight, and selected shipping method.

Free standard shipping is available on qualifying orders of $60 or more.

Delivery estimates shown at checkout begin after your order has been processed and transferred to the carrier. Carrier delivery times are estimates and are not guaranteed by Common Friends Coffee.

Local Chicago Delivery

Local delivery may be available for eligible addresses within our Chicago delivery area. If your address qualifies, the local delivery option will appear during checkout.

Delivery availability, minimum order requirements, delivery windows, and fees, if applicable, will be displayed at checkout.

Order Tracking

When tracking is available, you'll receive tracking information after your order has shipped. Please allow some time for the carrier to scan and update your package after receiving it.

Incorrect or Incomplete Addresses

Please double-check your shipping address before submitting your order.

Common Friends Coffee is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

If you notice an address error after placing your order, contact us as quickly as possible. If the order has not yet shipped, we'll do our best to correct it.

Additional shipping charges may apply if an order is returned to us and needs to be reshipped.

Lost, Delayed, or Damaged Packages

Once an order has been transferred to the shipping carrier, occasional delays may occur that are outside our control.

If your tracking information shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and allow a short period for carrier tracking to update.

If your package appears to be lost or arrives damaged, please contact Common Friends Coffee. We'll work with you and the carrier to determine the best next step.

If an item arrives damaged, please keep the product and packaging and take photos so we can help resolve the issue.

Fresh Coffee

Coffee is a freshly roasted food product. We take care to package and ship it promptly, but exact roast-to-delivery times may vary depending on our roasting schedule, order volume, destination, and carrier transit time.

Wholesale Orders

Wholesale, café, restaurant, office, private-label, and other commercial orders may follow separate delivery, freight, minimum-order, and shipping terms established with the customer.

Please contact Common Friends Coffee for questions regarding wholesale delivery or shipping.

Questions?

We want ordering coffee from Common Friends to be easy. If something doesn't look right with your order or delivery, please contact us and we'll be happy to help.

Common Friends Coffee

contact@commonfriendscoffee.com
Chicago, Illinois
commonfriendscoffee.com